Frequently Asked Questions

Q. How does Shipping work?
A. We are a small, family-run farm dedicated to delivering the freshest, highest-quality beef straight to your doorstep. Talk about true farm-to-plate goodness!

We personally deliver all over British Columbia on a bi-weekly, monthly, or annual schedule, depending on your location. For a complete list of delivery locations and schedules, click here.

You can also find us at farmers' markets around Vancouver every weekend. Check out our market schedule here to see where we’ll be next!

Q. How much is delivery?
A. Home delivery charges are as follows:

Orders under $99 = $50 Delivery
Orders of $100-$199 = $25 Delivery
Orders of $200+ = FREE Delivery

Or opt for Market Pickup at checkout = always FREE!

Q. Do you ship to Vancouver Island?
A. Due to popular demand, we deliver to Vancouver Island once per year. Find details on delivery schedules here, or email us at auroraviewfarms@gmail.com to inquire further.

Q. Can I make a custom package?
A. Absolutely! If you don’t find exactly what you’re looking for, please send us a message. We offer a wide variety of cuts and products. Plus, since we butcher monthly, if we don’t have it in stock now, we can likely get it for you next month.

Q. Can I order and pick up at your next farmers market?
A. Yes! We restock our farmers' market truck every two weeks during our delivery weekends. However, since our market inventory isn’t guaranteed, we recommend placing your order in advance and selecting Farmers’ Market Pickup at checkout.

To stay updated on order cutoff dates, be sure to subscribe to our newsletter here.

Q. Do you have a refund policy?
A. We are confident that you'll love our premium grass-fed beef. However, if for any reason you are unsatisfied, please contact us within the 30-day return window, and we'll be happy to assist you.